Help center
Answers to common questions and help with using Roomy.
How do I post a listing?
Log in and click "Post a listing" in the site header. Fill out the form, add photos and submit for moderation.
How do I contact a seller or host?
On the listing page click "Contact" — a chat with the listing author will open right on the site.
Transaction safety
Never transfer money before viewing the property or item, and don't communicate outside the Roomy platform. You can report any suspicious listings to support for review.
Booking cancellation
Cancellation terms depend on the host. Contact them via chat to arrange a cancellation or date change.
Safety
Pay only through Roomy — never transfer money directly to a host before booking. Keep all chat and payments on the platform so we can protect you and issue a refund if something goes wrong.
Cancellation policy
Free cancellation within the window shown on each listing. After that, the refund depends on the host's policy (flexible, moderate or strict). The exact refundable amount is always shown before you confirm and pay.
Didn't find an answer?
Create a support request from your dashboard — we'll reply in the ticket chat.
Go to support